If your Photo Backup Stick needs to be restored to factory settings, you can use the Windows restore tool:
The Photo Backup Stick will only backup photos once. If you do a backup and later do other backups, each new backup will only back up new photos so it won’t back up duplicate photos.
If you have multiple copies of a photo (either in different locations or backed up from different devices), you can remove duplicates at the push of a button. Go to the “Options” page on the Windows or Mac apps and click the “Remove Duplicates” button. Only exact duplicates are removed. Photos that are similar but not exact duplicates will not be removed.
By default, it will back up all JPEG/JPG photos because this is the most common format for photos. You can select to have it back up PNG, GIF, TIFF, RAW, BMP, PDF, EPS, 3FR, ARI, ARW, BAY, CRW, CR2, CR3, CAP, DATA, DCS, DCR, DNG, DRF, EIP, ERF, EFF, GPR, IIQ, K25, KDC, MDC, MEF, MOS, MRW, NEF, NRW, OBM, ORF, PEF, PTX PXN, R3D, RAF, RWL, RW2, RWZ, SR2, SRF, SRW, TIF, and X3F images as well.
For videos, it backs up M4V, MP4, MOV, AVI, 3GP, WEBM, MKV, TS, WMV, FLV, VOB, 3G2, and AVCHD formats.
The Photo Backup Stick Universal supports all iPhones, iPads, and iPod Touch (for iPads that have USB-C type data ports, backups must be done through a computer using the computer app).
It also supports all Android devices that support OTG (devices without OTG support can be backed up using the Windows or Mac apps).
The Photo Backup Stick for Computers does not connect directly to phones and tablets but can still back them up using the computer app. Please see the videos for this option in our video tutorials.
The Photo Backup Stick runs on Windows 7, 8, or 10 as well as Mac OS 10.12 or newer. For direct backups on Android devices, the device must support OTG connections. For direct backups from Apple iOS devices, you must have the Photo Backup Stick Universal version. For iPads with USB-C connections, you must backup by connecting the iPad and stick to a computer.
The Photo Backup Stick Universal version plugs directly into computers, iPhones, iPads, iPod Touch, and Android phones or tablets. The Photo Backup Stick for computers plugs into your computer and backs up from phones and tablets that are also plugged into the computer.
The Photo Backup Stick for Computers does not plug directly into your phone or tablet. You can plug your phone or tablet into your computer and use the computer app to back them up.
By default, the Photo Backup Stick scans for photos in the the most common places on computers. If your pictures are stored somewhere else, you must change where it scans. For phones, if you have cloud backup enabled, the photos may have been removed from your phone and replaced with small thumbnails to save space. For iPhones and iPads, turn the option on to backup from iCloud. For Android phones and tablets, you must download your photos from your cloud account to the phone before backing up.
Scanning Other Locations for Photos: The Windows and Mac apps both allow you to add locations to scan for photos. If all your photos are not being backed up, you will want to change where it scans. Please watch the video tutorials on how to scan in other locations.
Windows App – Scanning in Other Locations
How to add locations to scan in the Windows app
Mac App – Scanning in Other Locations
How to add locations to scan in the Mac app
iPhone/iPad Users: To turn off iCloud, go to settings and tap on your name. Tap iCloud and then tap Photos. Make sure the option for iCloud Photos is turned off (the switch should be gray and not green).
Android Users: Launch the Google Photos app and tap the menu icon (the three dots … ). Then tap the Settings icon (the cog). Make sure the Backup & sync option is switched off.
The Photo Backup Stick backs up files from smallest to largest. This means it seems like the backup is slowing down when the actual amount of data being transferred to the stick remains constant. It can really slow down when backing up large video files. Keep in mind that it’s not the number of files being backed up that determines the speed of a backup, it’s the total amount of data being transferred.
If you accidentally delete the PhotoBackupStartup app or other files on your Photo Backup Stick or your computer asked you to reformat your stick, you can restore the drive to factory settings using the Photo Backup Restore app.
Please Note: Restoring your drive to factory settings will wipe any backups from your Photo Backup Stick! Please use the Copy backup from the stick to PC feature to save your backup to your computer before restoring your stick.
To restore your stick to factory settings, follow these directions:
Please Note: Only official Photo Backup Sticks can be restored. If you try to restore a normal USB drive, it will not show up in the list. Also, if your Photo Backup Stick has been damaged or is faulty, it will not show up in the list to restore.
The Photo Backup Stick Windows and Android apps support English, Spanish, French, German, Italian, and Japanese.
Your Mac settings may not allow for external drives to appear. Please follow these instructions to enable External Disks:
If this does not fix it so your Photo Backup Stick appears when it is plugged in, you may need to force Mac to see it. After connecting your stick, do the following:
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